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Secure Shopping

At Lowlife of London we take every effort to treat customers as we would wish to be treated. As a result both customer service and security are taken very seriously.

When shopping at lowlifeoflondon.com your safety and security is 100% guaranteed because we use the latest security measures to protect your details. We use the highest security rated 256-bit SSL software to encrypt your credit/debit card details whilst payments are being processed.

In addition we do not store any card details either online or offline. At no time during the lowlife checkout does anyone have access to your card details.

After you click on the "Proceed to Checkout" button, secure pages are indicated by:

  • The web address changing from "http://" to "https://"; and
  • A "padlock" symbol (or key) in the bottom right-hand status bar of your web browser

If you do have any questions about security, please do not hesitate to give us a shout.

Terms and Conditions

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to lowlifeoflondon.com indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by lowlifeoflondon.com. lowlifeoflondon.comk reserves the right to make changes to this site and these terms and conditions at any time.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. lowlifeoflondon.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. lowlifeoflondon.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. lowlifeoflondon.com is a seller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by lowlifeoflondon.com.

Liability
lowlifeoflondon.com is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided.

Delivery
The delivery times provided are estimates only. lowlifeoflondon.com will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. lowlifeoflondon.com cannot be held responsible for incorrectly entered delivery addresses.

Acceptance of the Goods
The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.

Warranties
All warranties offered are the manufacturer’s warranties and not that of lowlifeoflondon.com.

Pricing
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total.

Refunds & Returns
1. returns must be in as new condition with tags attached unless faulty.
2. faulty goods will be dealt with as per the manufacturer’s warranty.
3. special return offers apply to individuals only.
4. due to health regulations, we are unable to exchange or refund on any underwear.
5. we recommend sending returns via registered post as we do not accept responsibility for lost items.
6. we will happily exchange or refund your item provided the item and its packaging is in its original condition with the original tags attached. see below for the time frame your exchange or refund must be made in:
exchanges (full price items) – from date of purchase
refunds (full price items) – one month from date of purchase
refunds & exchanges (sale items) – refund and exchange available if returned within 14 days of original purchase date.
to make an enquiry about returns, please contact: info@lowlifeoflondon.co.uk
order cancellations
if notified before goods have been dispatched, lowlifeoflondon.co.uk can accommodate order cancellations. if items have been shipped, lowlifeoflondon.co.uk reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service. please note: orders are submitted within 24 hours of order confirmation.

Privacy Policy
Lowlife of London respects your privacy. Please read our privacy policy herein to become aware of how we collect and use your information. This privacy policy pertains to our website – lowlifeoflondon.com which is owned by Surf Street Limited. Please have confidence that we do not share your personal information with any third party whatsoever. lowlifeoflondon.com collects personal information only when you voluntarily submit it. For purposes of this privacy policy, "personal information" pertains to any information submitted by you via the site by which you can be personally identified. This may include your name, address, telephone number, e-mail address, and credit card information.

Information that is Collected
We require you to submit your credit card information, email, shipping and billing address when you purchase any product on our site and we will require your email address if you join our mailing list. We may also ask for your opinion/feedback on Lowlife of London service and products of which you may choose to participate or not.

What we do with your Information
All the information that you submit here on lowlifeoflondon.com stays within Lowlife of London. We maintain strict security measures to protect the loss, misuse and alteration of the information under our control. All order transactions are conducted via a secure server.

We only use your information in the following ways:

  • to send you products/information you request and communicate with you regarding your request.
  • to occasionally send you free promotional offers and invitations regarding lowlife of london events.
  • to monitor traffic on our site to help us determine our needs so that we can have the most efficient site possible.
  • your ip address is used solely to help identify you, your shopping cart and to gather demographic information. we only use this information within our company to improve our services.

Our site uses "cookies" which is technology used to keep track of your shopping cart and it's contents. A "cookie" is a small, non-malicious piece of data that is sent to your web browser from a web server and can be stored on your computer's hard drive so the site can recognize you when you return. Our site contains links to other sites. lowlifeoflondon.com is not held responsible for the privacy policies or content of such sites.

Updates & Mailings Opt-out
We provide you with the opportunity to opt-out of receiving communications from us. You can email us at info@lowlifeoflondon.com and we will disable all future notifications.

User Consent
By using our site and submitting your information, you hereby agree that double overhead may collect and use this information. By using this site you are also agreeing to the terms of this privacy policy. Any changes to our privacy policy will be posted here on our site.

If you have any questions about this privacy policy, please contact us at  info@lowlifeoflondon.com